Generic Keyboards Are Costing Your Call Center Agents 30+ Seconds Per Call

Trusted by Fortune 500 contact centers and telecom operations teams. If your agents are memorizing complex key combinations, hunting for Mitel functions, or toggling between keyboard and mouse to manage calls, you're losing productivity and increasing handle time. The LogicKeyboard Mitel InAttend keyboard puts every critical function at their fingertips.

Why Contact Centers Choose the LogicKeyboard Mitel InAttend

• Dedicated Mitel InAttend hotkeys eliminate guesswork: Answer, hold, transfer, conference, mute, and release calls with single-key presses—no memorizing Ctrl+Alt+F combinations
• Color-coded keys reduce training time by 60%: Intuitive visual layout lets new agents find functions instantly instead of fumbling through menus or asking supervisors
• Reduce average handle time (AHT): Shave 20–40 seconds per call by eliminating mouse clicks and keyboard shortcuts—multiply that across hundreds of daily calls
• Laser-etched legends never fade: High-contrast printing withstands years of heavy call center use without wearing off or becoming illegible
• Full-size layout with numeric keypad: Standard QWERTY plus dedicated Mitel controls—agents don't sacrifice typing comfort for telecom functionality
• Plug-and-play USB compatibility: Works instantly with Mitel InAttend software on Windows—no drivers, no configuration, no IT headaches
• Built for 24/7 operations: Commercial-grade construction designed for multi-shift contact center environments with 10+ million keystroke lifespan

What's Included

• LogicKeyboard Mitel InAttend Telecom Keyboard (US English layout)
• USB cable (6 feet)
• Quick-reference card with Mitel function key map
• 1-year manufacturer warranty

Perfect For

• Mitel InAttend contact centers looking to reduce AHT and improve first-call resolution rates through faster call handling
• Call center managers and workforce optimization teams who need to onboard new agents faster and reduce supervisor escalations for "how do I transfer?" questions
• Telecom operations and NOC teams managing high call volumes where every second of handle time impacts customer satisfaction scores
• Remote call center agents working from home who need professional-grade tools to match in-office productivity
• BPO and outsourcing providers standardizing equipment across multiple client accounts using Mitel InAttend platforms
• IT procurement teams replacing generic keyboards that force agents to memorize dozens of shortcuts and slow down call flow
• Training departments tired of creating cheat sheets and laminated shortcut guides—this keyboard IS the guide

LogicKeyboard Mitel InAttend vs. Generic Keyboards

Product Specifications

• Compatibility: Mitel InAttend telecom software on Windows
• Layout: US English QWERTY with dedicated Mitel function keys
• Dedicated Functions: Answer, Hold, Transfer, Conference, Mute, Release, Redial, Speed Dial, Call History, Directory, and more
• Color Coding: Visual grouping for call control, navigation, and system functions
• Key Printing: Laser-etched legends (fade-resistant, high-contrast)
• Key Type: Membrane switches with tactile feedback
• Keystroke Lifespan: 10+ million keystrokes (commercial-grade)
• Connectivity: USB 2.0 wired (6-foot cable)
• Dimensions: Standard full-size keyboard (17.5\" W × 6.5\" D × 1\" H approximate)
• Weight: 1.5 lbs approximate
• Numeric Keypad: Yes (full-size layout)
• Plug-and-Play: No drivers required (works with Mitel InAttend software)
• Warranty: 1 year manufacturer
• SKU: LKBU-CMG-AJPU-US
• Manufacturing: Build-to-order (ships within 5–7 business days)

The Science: Why Dedicated Hotkeys Reduce Cognitive Load and Handle Time

Contact center research shows that cognitive switching—the mental effort required to remember and execute multi-key shortcuts—adds 15–30 seconds to average handle time per call. When agents use generic keyboards, they must hold Mitel function shortcuts in working memory while simultaneously listening to customers, navigating screens, and typing notes. This cognitive overload increases errors (wrong transfers, accidental disconnects) and slows call resolution. The LogicKeyboard Mitel InAttend eliminates cognitive switching by replacing memorized shortcuts with single-key visual cues. Color-coded dedicated keys leverage spatial memory and visual recognition—proven to be 3–5x faster than recall-based shortcuts in time-motion studies. The result: agents execute call controls automatically (muscle memory) instead of consciously (working memory), freeing mental bandwidth for customer interaction. Contact centers report 20–40 second AHT reductions within the first week of deployment, plus 60% faster new-agent onboarding and measurably fewer supervisor escalations for "how do I...?" questions.

Shipping & Returns

Free shipping on all orders. Build-to-order item ships within 5–7 business days. 30-day satisfaction guarantee: if the LogicKeyboard Mitel InAttend doesn't reduce training time and improve call handling efficiency, return it for a full refund. All units backed by LogicKeyboard's 1-year commercial warranty.

 If you're planning a contact center expansion, new-agent onboarding class, or equipment refresh, order now to ensure delivery aligns with your go-live date. Every day your agents spend hunting for shortcuts is lost productivity—equip them with the right tool and watch AHT drop immediately.