Shipping & FAQ
Below you can find info on shipping and our frequently asked questions.
Most purchases are shipped from our Palo Alto, CA warehouse, to arrive within approximately 5-7 business days from receipt of order.
Shipping address must be a physical address. We cannot ship to PO Boxes or government ARO addresses
Note: Items shipped directly from our suppliers may take longer, and items ordered together may not arrive in the same box.
- Offer applies to website orders only
- This offer does not apply to orders with corporate discount pricing
- Offer does not apply to orders for Tables, Chairs, Merlin LCD Video Magnifier, Amigo Portable CCTV, and the Jordy Portable Magnifier except as noted
- $99 amount applies to merchandise only, not value of online gift certificates purchased, packaging, taxes, or shipping & handling charges
- No adjustments on previous purchases
- Free shipping is awarded after all other discounts are applied
Shipping & Delivery:
We try to ship everything within 48 hours of the time we receive your order. If everything is in stock, we will ship even faster, usually within 24 hours. Exceptions to this include:
- Standard lead time on special order and non-stock items is approximately 7-10 working days
- Standard lead time on ergonomic chairs is 10 working days
- Standard lead time on adjustable tables is 3-4 weeks
Please call for more specific information on delivery dates.
On your order, please make sure you include a street address, as we cannot ship UPS to a post office box. If you require a faster delivery, we will add an additional charge for 2nd day air.
(Ground service within the contiguous United States)
|For Orders Totaling||Delivery Charge|
|$0 - $100||$10.70|
|$100.01 - $125||$12.90|
|$125.01 - $150||$14.00|
|$150.01 - $200||$16.20|
|$200.01 - $225||$17.30|
|$225.01 - $250||$19.50|
|$250.01 - $300||$20.60|
|$300.01 - $325||$21.70|
|$325.01 - $350||$23.90|
|$350.01 - $400||$26.30|
|$400.01 - $425||$29.40|
|$425.01 - $450||$31.60|
|$450.01 - $500||$33.80|
|over $500||7% of total order|
Most of our current customer base is located in the US. However, we do ship to Hawaii and Alaska as well as some International locations on a case-by-case basis. Please contact our customer service department for special arrangements. All freight charges are prepaid. Customer is responsible for all applicable duties and taxes. An Ergo Works associate will contact you via email with International shipping charges prior to shipping.
All items are covered by warranty as specified by the original manufacturer. Should you experience any problems due to improper workmanship or material defects, please contact the manufacturer to arrange for repair or replacement.
Ergo Works, Inc. does not provide any warranty beyond that stated by the original manufacturer nor do we make any claims that any product supplied by us will necessarily relieve or reduce a particular problem that you are experiencing. Products supplied by us are not health care products or medical aids and are not offered as such.
We strongly urge you to consult with your medical advisor before, during and after purchase in the event that you are experiencing any health or medical concerns.
Returns & Delivery:
Please inspect your order upon delivery. If there is damage, follow the return instructions as listed below.
- Note the reason for return on the enclosed packing slip and enclose it with your return. If you have lost your packing slip, please include a note explaining the reason for the return. Your comments will help us improve our service and product quality. Please return items within 30 days to receive a prompt exchange or refund. For your protection, we strongly suggest that you ship all return packages via UPS or the US Postal Services’ insured mail. (Please note that you are responsible for the safe return of merchandise and all shipping costs.)
- For approved returns, all items must be in "as-new" condition, in the original packaging, and with all warranty cards, manuals, and accessories, and be returned within 30 days of receipt. Failure to return an item in the original carton and condition with all documentation, packing materials, diskettes, and parts will result in a final sale.
- You are responsible for any handling charges whether or not you choose to keep an item. Should returned item exhibit wear and not be able to be refurbished, no credit will be issued, and customer will have to pay any additional shipping charges if item is to be returned.
- Items must be returned prepaid, in the original packaging. We cannot accept returns sent c.o.d. and original shipping charges are not refundable. For credit card orders, a credit will appear on the next month's statement.
Ship returns to the following address:
Ergo Works®, Inc.
2904 Ash Street
Palo Alto, CA 94306-2225
Special and Custom Orders:
All sales final and not returnable on custom orders which include chairs, special order items and customized items.
Q: Why are the Adjustable Articulating Arms sold separately from the Platforms?
A: Each Adjustable Articulating Arm requires a Platform to make a complete unit. By selling them "a la carte", you have the greatest flexibility in creating a solution that will best suit your needs.
In addition, you may already have one portion of the combination and only require the other.
Q: What do I need to consider when selecting an Adjustable Keyboard Tray and Platform?
A: There are several issues to consider when making your selection:
What keying/mousing height range do I require?
If you need a keying height that is level or up to 6" below the worksurface, then consider the Lift n' Lock series. If you require a sit to stand range then consider the Adjustable Sit to Stand Mechanism.
The platform selection is based on a combination of your desk configuration, keyboard and mouse shape & size and personal preference:
Platform material: Most of the platforms are available in either the less expensive 'Classic' 5/8" thick melamine or 'Ultra-thin' 1/4" thick material.
Platform Shape & Size: Consider if you are installing on a straight surface vs. a corner surface and select the appropriate shape and model.
Mousing Surface: Select a platform that is wide enough to accommodate both your keyboard and mouse/trackball. There are models available with a forward mouse portion that is designed to reduce the reach needed when using the mouse.
Q: What is a mounting spacer for and how do I know if I need one?
A: If the desk you are mounting the keyboard tray on has an overhang on the front edge of the worksurface, then you will need a mounting spacer to create a flush under surface.
The spacer size is determined by the length of the mounting track (17", 21" or 28") and the distance of the overhang. Example: If the overhang measures 1/2" and your track length is 21", then you will need a 21" x 1/2" mounting spacer.
Q: What are the differences between a mouse and a trackball?
A: The most common input device is the mouse.
Mouse: The cursor on your screen moves as you move your mouse across a surface. The common complaint of a mouse is the amount of repetitive arm and shoulder movement required and the hand discomfort while holding the mouse.
The line of 'Contour' mice is sized to fit a wide range of hands for both left and right hands. To determine the best size, turn your palm face up with fingers extended. Measure from the tip of your middle finger to the first crease in your wrist:
Large: 7 1/2" - 8 1/4"
Medium: 6 3/4" - 7 1/2"
Small: 6" - 6 3/4"
Note: if you are on the cusp, size up.
Trackballs: A trackball is in essence an upside-down mouse with a larger roller ball. The design allows the user to keep the arm relatively stationary, as the fingers move the ball and cursor across the screen. There are several designs depending on hand position and personal preference.
Q: What is a Mouse Bridge and why would I use one?
A: A Mouse Bridge is designed to fit over the 10-key area of your keyboard so that the mouse can be placed closer to the alpha-keys. By placing the mouse closer, there is less arm extension required when operating the mouse. Less arm extension means less wear and tear on the shoulder and arm and greater overall comfort.
Q: What are the benefits of using a telephone headset?
A: A telephone headset allows hands-free use of the telephone, which allows you to maintain a neutral head, neck and shoulder position. In addition to improved posture, you are also able to multi task with ease.
The standard telephone headsets allow approximately 10 feet of movement away form your base telephone unit.
A 900 MHz Cordless Headset allows mobile and hands-free use with a range of up to 150 feet. You can even answer your phone remotely with the use of a headset lifter.
Q: There are so many different Document Holder styles, which one is best for me?
A: The primary benefit of using a document holder is to properly position your documents while working, and to help avoid pain, and save space on your desk. Look for a document holder that is height-adjustable and with an adjustable viewing angle.
Side Mount Document Holder: This style either attaches directly to the side of your monitor or to a stand so that the easel can be positioned to the same height and level as your monitor. This is a good choice if space is limited.
In-Line Document Holder: This style positions the easel so that it is positioned behind the keyboard and in front of your monitor. This allows minimal head and neck movement when viewing from the monitor, document to the keyboard by moving the eyes only.
Q: How do I determine the size anti glare filter I need?
A: There are two basic styles of anti-glare filters: Flat Frame vs. Contour Frame.
Flat Frame: Measure the diagonal of the viewable glass portion of your monitor (upper left corner to the lower right corner). Example: if the diagonal measurement is 17" then you will require a 17" anti-glare filter.
Contour Frame: Measure the outside width of your monitor (from outside left casing to the outside right casing - along the equator). See the measurements listed in the shopping cart under this item for sizing information.
Q: What is the advantage to using a split keyboard?
A: Keyboards that split the letters down the middle and angle outward are designed for those whose elbows are pushed slightly outward and wrists angled towards each other (typically those with broad chests). The Microsoft Natural Elite if a fixed split design, where the Goldtouch and Kinesis Maxim have an adjustable split.
Q: What is a RollerMouse?
A: The RollerMouse is an ergonomic input device designed to eliminate repetitive keyboard mouse motions. The user can slide, roll and click all in one action, similar to a mouse. It includes three main buttons (single click, double click and drag lock) without the need of a software driver.
The design of the RollerMouse makes it an ideal solution for workstations with no room for a mouse, as it fits in front of a standard keyboard. The built-in Y adapter allows you to plug in your current input device to allow the user to alternate between input devices.
Q: What should I consider when selecting an "Ergonomic Chair"?
A: The best chair is one that feels right for you. Consider the following features when selecting a chair:
The Base: The base should have a five-star pedestal for stability and casters (wheels) that move easily on the floor surface. A four-star base can tip over more easily
Armrests: These are an option and can be useful for resting forearms and elbows when resting at the workstation and for help in getting in and out of the chair. The armrests are not intended for use while keying or mousing. When selecting armrests, consider the height adjustability and cushioned surface.
Seat Pan: The seat pan (the area where you sit) should allow even weight distribution and comfort. The width of the seat pan should allow at least one inch of unused space on both sides of your thighs and hips. It should be deep enough to allow 3-4 fingers from the back of the knees to the edge of the seat pan (it should not dig into the back of the knees and cut off circulation). Many seat pans have a curved edge (waterfall front) that helps to alleviate pressure from behind the knees.
For maximum adjustability, look for a chair with a sliding seat pan that allows variable seat pan depth to accommodate a variety of users.
Chair Height: The chair should be easily adjustable while seated with the use of a lever pneumatic seat height adjustment. Adjust the seat height so that your feet firmly rest on the floor or footrest and knees are level.
Lumbar Support: A good lumbar support is an important feature when selecting a chair. Look for a chair with an adjustable back height adjustment and optional lumbar enhancement. When sitting against the lumbar support, make sure there is sufficient room for your hips, and that you are not being forced too far forward.
Back Support: The back support should allow you to sit back at more than a 90 degree angle with the use of the back angle adjustment. The backrest should be tall enough to provide good support to the middle of the back.
Q: What do I need to consider then selecting an adjustable table?
A: The height and layout of your work surface play an important role in your posture and workflow. A good ergonomic desk and layout will allow you to work effectively and in good posture.
Bi-Level or Single Surface: Consider whether a bi-level or single surface table will work best based on your layout and workflow. The goal is to have capacity for everything you need to reach without forcing awkward posture.
Height Range: The desk height range should allow adjustments within your comfortable working heights. Remember that reading/writing height is typically higher than keying/mousing height.
Hand Crank or Motor: Also, consider if you will be using your worksurface in a sit-to-stand model. If this is the case, you may want to consider a motor to eliminate the need to hand crank the desk height back and forth.